Repair terms, made clear.

What to expect when you book with StanTechFix — from sending your device to getting help after your repair.

Last updated: 28 September 2026

The essentials

  • 90-day workmanship warranty on every completed repair.

  • 12-month TMR drift guarantee, provided directly by StanTechFix.

  • Your diagnostic fee is deducted in full if you go ahead with the quoted repair.

  • No extra chargeable work without your approval.

1. Booking, posting and drop-off

We offer UK-wide mail-in repairs and Peterborough workshop drop-off and collection by appointment. Please arrange a time before visiting. For local appointments, select the free Workshop option at checkout.

For mail-in repairs, arrange and pay for delivery to us, pack your device securely and include your name and order number. Use the repair address on your invoice and order confirmation. Remove games, memory cards and accessories unless we ask you to include them. Return-delivery options and charges are shown during booking or confirmed with your quote.

2. Diagnostics, quotes and payment

If the cause of a fault is unclear, a diagnostic service lets us investigate and provide a repair quote. The diagnostic price is shown on the relevant service page.

If you approve the quoted repair, we deduct the diagnostic fee in full from its total price. If you decline the repair or the device cannot be repaired, the fee pays for the diagnostic work completed. This is subject to your cancellation and consumer rights below.

If we find a different fault or additional damage, we explain the findings and any extra cost before proceeding. We only carry out additional chargeable work with your approval. Any agreed balance and return-postage charge must be paid before return or collection.

Some devices cannot be repaired economically or reliably. We will explain our findings and available options. Any turnaround estimate depends on the fault, parts availability and current workload; we will let you know about significant changes.

3. Our 90-day workmanship warranty

Every completed repair includes 90 days of workmanship cover, starting when you receive or collect your repaired device. If a fault is caused by the work we carried out, contact us and we will assess it and put our work right at no charge.

The warranty covers our workmanship. It does not cover unrelated faults or damage caused after repair by accidental damage, liquid, misuse, abuse, user error or a later repair or alteration. An exclusion applies where that damage or action caused the problem being claimed for; simply opening a device does not automatically remove your rights.

4. Our 12-month TMR drift guarantee

StanTechFix stands behind the TMR sticks we fit. If a fitted TMR stick develops drift during normal use within 12 months of you receiving or collecting the controller, we will diagnose and resolve the drift at no charge for the covered work or parts.

This guarantee is provided and handled directly by StanTechFix. Contact us with your order number — you do not need to pursue the stick manufacturer.

The 12-month guarantee covers drift in the TMR sticks we fitted. The upgrade also has the 90-day workmanship warranty above. Unrelated controller faults and drift or damage caused by accidents, liquid, misuse, abuse, user error or later alterations are not covered.

5. Getting help after a repair

Email contact@stantechfix.com with your order number and a description of the issue. Photos or a short video can help. Contact us before posting the device so we can agree the best next step and explain return arrangements.

If the issue falls outside the warranty or guarantee, we will explain why and quote for any further work before charging you. These promises are additional to your statutory consumer rights; those rights do not end when a warranty expires.

6. Your data and existing faults

Back up important data where possible, and tell us about known faults, liquid exposure and previous repair attempts. Hardware faults and some repair procedures can affect stored data. We will discuss a foreseeable need to reset or erase the device before carrying out that step.

We take reasonable care of your device and data. We remain responsible for loss or damage caused by our failure to use reasonable care and skill. Existing or unrelated faults are not automatically included in the booked repair; we will explain any additional work needed.

7. Delivery and collection

We will let you know when your device is ready. Return parcels use the tracked delivery service agreed with you, or you can arrange workshop collection.

If delivery is delayed, lost or damaged, please contact us promptly. If we arranged the return delivery, we will investigate with the carrier and deal with your claim; your rights do not depend on buying optional insurance. Keep the packaging and any photographs of damage to help the investigation.

If a device remains unpaid or uncollected, we will make reasonable attempts to contact you. There is no automatic transfer of ownership after 30 or 60 days. Before considering sale or disposal, we will give the notices required by law and follow the applicable legal process.

8. Cancellations

For a repair service booked online or at a distance, you normally have 14 days after the contract is made to cancel. Email us with your name and order number and a clear statement that you wish to cancel. You do not need to give a reason.

If you want work to start during that period, we will need your express request. If you then cancel before completion, a proportionate charge for work already supplied may apply where the legal requirements have been met. The right to cancel ends after full completion only if you requested an early start and acknowledged that consequence beforehand. Booking alone does not waive these rights.

Any refund due following cancellation will be made within the applicable legal time limit, normally within 14 days of your cancellation notice, using the original payment method unless agreed otherwise.

9. Your rights and contacting us

We provide our services with reasonable care and skill. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or limits your statutory consumer rights.

These terms are governed by the laws of England and Wales. If you live elsewhere in the UK, this does not remove the consumer protections or court rights available to you where you live.

Questions or concerns? Email contact@stantechfix.com and we will work with you to resolve them.