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£25 diagnostic, fully deducted from your approved repair. If your PS5 will not turn on, beeps without starting, or shuts down shortly after powering on, we investigate the cause and give you a repair quote.
Power and startup behaviour
Power delivery and relevant motherboard circuitry
Components and connections associated with the reported fault
Evidence of previous repairs or damage
The £25 booking covers diagnostic inspection and fault finding. Repair work is quoted separately and only proceeds with your approval. The full £25 is deducted from the total repair price if you go ahead.
If you decline the quote or the console cannot be repaired, the fee covers the diagnostic work completed, subject to your cancellation and consumer rights. We will explain our findings and any available options.
Any completed repair includes this cover. If a fault is caused by our repair work within 90 days of you receiving or collecting your device, contact us and we will assess it and put our work right at no charge. Damage caused by accidents, liquid, misuse, abuse, user error or later alterations, and unrelated faults, are not covered. Your statutory rights are unaffected. Read our repair terms and warranty details.
For mail-in service, pack the console securely, arrange your own postage and send it to the address on your invoice and order confirmation. Include your name and order number. Send the console only unless we request accessories.
For Peterborough drop-off and collection, select the free Workshop option at checkout and contact us to arrange an appointment.
£25 diagnostic, fully deducted from your approved repair. If your PS5 will not turn on, beeps without starting, or shuts down shortly after powering on, we investigate the cause and give you a repair quote.
Power and startup behaviour
Power delivery and relevant motherboard circuitry
Components and connections associated with the reported fault
Evidence of previous repairs or damage
The £25 booking covers diagnostic inspection and fault finding. Repair work is quoted separately and only proceeds with your approval. The full £25 is deducted from the total repair price if you go ahead.
If you decline the quote or the console cannot be repaired, the fee covers the diagnostic work completed, subject to your cancellation and consumer rights. We will explain our findings and any available options.
Any completed repair includes this cover. If a fault is caused by our repair work within 90 days of you receiving or collecting your device, contact us and we will assess it and put our work right at no charge. Damage caused by accidents, liquid, misuse, abuse, user error or later alterations, and unrelated faults, are not covered. Your statutory rights are unaffected. Read our repair terms and warranty details.
For mail-in service, pack the console securely, arrange your own postage and send it to the address on your invoice and order confirmation. Include your name and order number. Send the console only unless we request accessories.
For Peterborough drop-off and collection, select the free Workshop option at checkout and contact us to arrange an appointment.